SHIPPING POLICY

We ship to Canada and the U.S. only for the time being.

Please contact us at anne@yellowillow.com if you live elsewhere and we can see if we could work something out.

 

A confirmation email will be sent to you after you've placed your order.

 

Our photos are printed on demand, therefore, orders take 8-10 business days to be processed before being shipped out.

 

When we’ve packaged your order and it leaves our premises, we notify you by email and give you the tracking number. Please note that once your order is processed, we cannot change or cancel your order, nor reroute it to a new address.

 

Once the order has been processed, your order is shipped. It takes approximately 2-4 business days to get to you.

 

Please add 2-3 business days for shipments to Alaska, Hawaii, Puerto Rico, military bases and the Virgin Islands.

 

Shipping time cannot be guaranteed at peak periods.

 

For orders to Canada we charge a flat rate of $10.

For orders to the U.S. we charge a flat rate of $20.

RETURN POLICY

Return policy lasts 14 days.

After this period, unfortunately, we can’t offer you a refund. Please note that we apply a $9.95 return fee, but you won't have to pay anything extra: this fee will be deducted directly from your refund!

 

To be eligible for a return, your item must be unused, undamaged and in the same condition that you received it. It must also be in the original packaging. To complete your return, we will need you to notify us by email at anne@yellowillow.com. We will require a receipt or proof of purchase with the order number, the item numbers that are being returned, as well as your name, your email address and the reason for your return. We will provide you with an already stamped return slip, which you will simply have to put on your carefully packed package, and deposit it in one of our partners mentioned on the slip.

 

There are certain situations where refunds are not possible:

  • Any item not in its original condition or item that is damaged for reasons not due to our error

  • Any item that is returned more than 14 days after delivery

  • Any item bought on final sale 

 

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit of the amount of your returned items - minus the $9.95 return fee - will automatically be applied to your credit card or original method of payment. Please note that the shipping fees will not be refunded.